Pre-Sales Hosting Questions

How soon will my account be activated?
10 Minutes - We know that you want to get started with your new web hosting account right away! That is why we offer instant account activation. As soon as your payment is approved, then your web hosting account is created and your new hosting details are emailed to you within 10 minutes - Most other hosting companies cannot match our instant account activation!

Do you offer a money back guarantee?
Yes. We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 30 day, unconditional, money back guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price and setup fees. Sign up with absolutely no risk!

What Shopping Cart Software Can I use?
You can use almost all shopping carts with your account. Any shopping cart that uses Perl/CGI or PHP and MySQL databases or javascript should work fine, this includes the most popular carts:
X-Cart
OSCommerce
Actinic
You can also easily use the PayPal 'Buy Now' buttons and NOCHEX payment links on your web site.

Do your servers have battery backups and generators?
Yes. Each server is protected by a UPS (uninterruptible power supply system). In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your web site is always up and running, regardless of power conditions.

What kind of servers do you use?
All servers are built with only server grade components (not desktop). We only use the highest grade custom Supermicro servers, which have the finest quality parts and cooling chassis.

Do you maintain web site backups?
Yes. We maintain full account backups on and off-site. This includes all files, email accounts, and databases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost.

Can I upgrade my plan at a later date?
Yes. We offer the flexibility of allowing you to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your web site as it expands.

Do I have to register my domain with you?
No. We offer domain registration with value prices and you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose.

Can you host international domains?
Yes. We can host any domain of any country. That's right, we can host any and all domain names, this includes domains with any and all TLD's. If you do not know what a TLD is, an example would be the ".com" or ".net" part of a domain name. There's not a domain name that we can't host!

Can I use my own CGI and PHP scripts?
Yes. While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. However, the most popular scripts are included within Fantastico! which we include FREE for every new hosting account.

I already have a domain name, what do I do?
Since you already have a domain name, simply select "Existing Domains" during the signup process. Then, you will simply change your domain's 'nameservers' details with your current registrar, which is free and fully explained within your account activation email.

...We want to make things simple and easy for you - If you have any other web hosting or domain name questions that are not answered above then please do contact us.