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 Customer support is crucial to to the success of any web hosting company. Every web hosting company makes promises about how well they can support their customers.
UK Secure Web Hosting only makes one promise, we will give you the best support possible. - Simply put, you can count on the UK Secure Web Hosting Support Team to be available when you need them!
TUTORIALS: To help you set up your web site and configure your email as easy as possible we have created a series of tutorials and 'How To' Demos. These are graphical 'step by step' lessons, you can 'fast-forward', 'pause' and 're-wind' these demos at anytime.
KNOWLEDGE BASE: We have created a knowledge base with frequently asked questions to answer some of the most common questions that we receive at UK Secure Web Hosting.
HELPDESK: Still feeling a little lost? Please feel more than free to submit a new help desk ticket at our web hosting help desk. Here the UK Secure Hosting Support Team can assist you with your problems. Our help desk is secure, so you have no worries giving us your personal information there. We will make every effort to respond to your support ticket within a few hours if not sooner.
Please review the Tutorials and the Knowledge Base before submitting a help desk ticket. This will reduce the work load and thus increase response time for help desk tickets and support email response.
Phone Based Contact: Limited phone support is available during normal business hours, Monday through Friday, from 9:00am to 6:00pm.
Our Freephone voicemail system number is: 0808 280 0741
We are not operating a large call center, so please leave a message. We make every attempt to return calls within a few hours during our normal support hours. We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will call you the following business day.
For quicker customer support, please submit a support ticket through our Help Desk.
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